Shipping Policy

Order Processing

We strive to process all orders within 1-2 business days. Once your order has been dispatched, you will receive a tracking email that includes the shipping details and a unique tracking number. This will allow you to monitor the status of your order from the time it leaves our warehouse to the time it reaches your doorstep.

Domestic Shipping — United States

For our customers within the United States, we offer the following shipping options:

Shipping Method	Delivery Timeframe	Shipping Cost
Standard/Free	3-7 business days	Free
Expedited	2-4 business days	Calculated at checkout
Express	1-2 business days	Calculated at checkout

International Shipping

For our international customers, please note that delivery times may vary depending on your location. On average, international shipments take 7-21 business days to arrive. Additionally, please be aware that you will be responsible for any customs or duties that may be incurred when your order arrives in your country.

Order Tracking

Once your order has shipped, you can track its progress by using the tracking number provided in your tracking email. This will give you up-to-date information on the status of your order and an estimated delivery time.

Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us within 10 days of the estimated delivery date. When reaching out, be sure to include your order number and provide photos of the damaged items or packaging. This will help us to quickly resolve the issue and provide a suitable solution. You can reach us at support@jorona.shop.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to us. We are available to assist you via email at support@jorona.shop. Our shipping policy was last updated on May 29, 2026.