Return & Refund Policy

Last updated: May 29, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged in any way
• Not be a sale or discounted item, unless otherwise specified

 

How to Request a Return

If you wish to return an item, please contact us via email at support@jorona.shop with your order number and reason for return. We will respond to your request within 1-2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary and may take additional time to reflect in your account.

Late or Missing Refunds

If you haven't received a refund within the specified time frame, please check your bank account or contact your bank for more information. If the issue persists, please email us at support@jorona.shop and we will assist you in resolving the matter.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us via email at support@jorona.shop with your order number and a description of the issue. We will provide a replacement or refund, depending on the circumstances.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@jorona.shop. We're here to help.